Privacy Policy


Privacy Policy for ReOpine

Last Updated: March 13, 2025

At ReOpine, we are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy (“Policy”) explains how ReOpine (“we,” “us,” or “our”), a company located in India, collects, uses, shares, and protects information about users (“you” or “User”) of our website and mobile application (collectively, the “Service”). The Service connects you with super-specialty doctors for second-opinion consultations. By using the Service, you consent to the practices described in this Policy, read in conjunction with our Terms & Conditions

1. Information We Collect

We collect information to provide and improve our Service. The types of information include:

  • Personal Information:
    • Name, email address, phone number, age, gender, and address provided during registration or consultation booking.
    • Payment details (e.g., credit/debit card or UPI information) processed via third-party payment gateways.
  • Health-Related Information:
    • Medical history, symptoms, prescriptions, reports, or images/videos of affected areas you share for consultations.
    • Details of your interactions with Doctors (e.g., consultation notes, dates, and times).
  • Technical Information:
    • IP address, device type, browser type, operating system, and usage data (e.g., pages visited, time spent) collected via cookies and similar technologies.
    • Location data (if enabled) to assist with scheduling in-person consultations.
  • Other Information:
    • Feedback, queries, or communications you send us (e.g., via customer support).

You may choose not to provide certain information, but this may limit your ability to use parts of the Service (e.g., booking consultations requires personal and health data).

2. How We Collect Information

  • Directly from You: When you register, book a consultation, upload health records, or contact us.
  • From Doctors: Consultation notes or updates shared by super-specialty doctors you engage with.
  • Automatically: Via cookies, log files, and analytics tools when you use the Service.
  • Third Parties: From payment processors or partners, subject to their privacy policies.

3. How We Use Your Information

We use your information to:

  • Facilitate scheduling and delivery of second-opinion consultations with Doctors.
  • Verify your identity and process payments securely.
  • Communicate with you about bookings, updates, or support queries.
  • Improve the Service through analytics, audits, and feature development.
  • Send promotional offers or updates (with your consent, which you may withdraw anytime).
  • Comply with legal obligations or respond to regulatory authorities.

Health-related information is used solely for enabling consultations and is treated with heightened confidentiality.

4. Sharing Your Information

We share your information only as necessary, including with:

  • Doctors: Your personal and health data is shared with the super-specialty doctor you book for a consultation, solely for providing the second opinion.
  • Service Providers: Third parties (e.g., payment gateways, cloud storage providers) who assist with operations, bound by confidentiality agreements.
  • Affiliates: Our group companies for IT support, data processing, or business development, within India or abroad, with safeguards in place.
  • Legal Authorities: If required by Indian law (e.g., under the Information Technology Act, 2000) or to protect our rights, safety, or property.
  • Business Transfers: In case of a merger, acquisition, or asset sale, with notice to you where feasible.

We do not sell your personal or health information to third parties for marketing purposes.

5. Security of Your Information

We implement reasonable security practices to protect your data, including:

  • Encryption of data (256-bit) during transit and at rest.
  • Role-based access controls to limit who can view your information.
  • Regular audits of our systems to ensure compliance with industry standards.

However, no internet-based service is 100% secure. We strive to safeguard your data but cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your information:

  • Access and Update: View or edit your profile data via your account settings.
  • Withdraw Consent: Opt out of promotional communications by adjusting preferences or emailing us at [Insert Email].
  • Delete Data: Request account deletion by contacting us, though we may retain certain data for legal compliance (e.g., transaction records).
  • Restrict Sharing: Limit non-essential data use by adjusting permissions (e.g., location services).

For any query/support contact us at support@reopine.com 

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enhance your experience (e.g., remembering login details).
  • Analyze usage trends and improve functionality.
  • Deliver relevant content (with your consent).

You can manage cookie preferences via your browser settings, but disabling them may affect Service functionality.

8. Data Retention

  • We retain personal and health information only as long as necessary to fulfill the purposes outlined (e.g., until your account is active or a consultation is completed).
  • Transaction records may be kept for 5 years per Indian tax laws.
  • De-identified data (e.g., for analytics) may be retained indefinitely.
  • Upon account deletion, we remove identifiable data within 30 days, except where legally required to retain it.

9. International Data Transfers

Your data is primarily stored in India. However, we may transfer it to affiliates or service providers outside India (e.g., for cloud hosting). We ensure such transfers comply with Indian data protection laws and include contractual safeguards for equivalent protection.

10. Children’s Privacy

The Service is not intended for users under 13. If you are 13–18, you may use the Service with parental/guardian consent. We do not knowingly collect data from children under 13; if we learn of such data, we will delete it promptly.

11. Third-Party Links

The Service may contain links to external sites (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies before sharing information.

12. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Service, and significant changes will be notified via email or in-app alerts. Your continued use after updates signifies acceptance.

13. Contact Us

For questions, concerns, or to exercise your rights, contact:

  • Email: support@reopine.com
  • Address: ReOpine, C/O Paradocs Healthcare Pvt. Ltd., FF 101,102, KAIROS, Drive-In Road, Ahmedabad-380054, Gujarat, India

If unresolved, you may approach the appropriate data protection authority under Indian law.

14. Legal Compliance

This Policy adheres to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are aligning with the Digital Personal Data Protection Act, 2023, as it comes into effect.